APPOINTMENT & CANCELLATIONS
1. It is advisable to book an appointment before visiting Step Up Salon to avoid disappointments.
2. We will be happy to change / reschedule your booking with prior notice subject to availability of spare appointment slots.
3. We hold appointments for 15 minutes post the booked time. In case of no show within 15 minutes, your appointment shall be given according to the availability.
4. While booking an appointment/ availing services, please notify us if you are pregnant to enable us to ensure your comfort, safety and at the same time accurate services for your needs as certain services may not be advisable.
5. Please inform your Expert of any medical conditions prior to your service, as some Services may not be appropriate for you.
6. We reserve the right to refuse a customer/ any service should if we feel that the service requested for is against SOP or may not be safe/ suitable for the customer given the medical / hygiene / physical condition as disclosed by the customer during the consultation process.
7. Our team also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.
8. All valuables carried into the salon are at the sole responsibility of the Customer.
9. Step Up would not be liable for any loss or damage of the same.
10. Step Up Salon follows a “No Refund” Practice. In the unlikely circumstance that the service delivered has not been up to your satisfaction, please register your complaint on [email protected]
11. After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.
12. For ” Returns & Exchanges”, we accept damaged, un-opened and unused products for exchange (no refund) with a valid bill within 7 days.